Supported Independent Living.

You Lead. We Support.

Prospect Hill is an NDIS registered provider with 15 years experience supporting people in their homes across New South Wales and Queensland.

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🏠Supported Independent Living🤝Community Access🛡️100% NDIS Audit Result
💚24/7 Help Desk
Our story
Why choose Prospect Hill
Compassionate experts
Community participation
Prospect Hill team
40+
Happy Participants
25+
Quality Homes
15
Years Experience
160+
Professional Staff
See It In Action

Our Latest Videos

Watch our latest videos to see life at Prospect Hill and hear from our participants and staff.

Grandview House

Grandview House

Supported Independent Living vacancy for an NDIS funded participant in the Hunter Valley, NSW.

Meet Our Team: Insights from Our Dedicated Staff

Meet Our Team: Insights from Our Dedicated Staff

Get to know the dedicated staff behind Prospect Hill and hear about their experiences supporting our participants.

Living in Prospect Hill: Hear from Our Participants!

Living in Prospect Hill: Hear from Our Participants!

Our participants share their experiences living with Prospect Hill support services.

Respite Care
Respite Care
Our Winning Formula

Prospect Hill Helpdesk — We've got you covered!

Prospect Hill's Helpdesk is unique. Years of development and a wealth of real, lived experiences gives Prospect Hill participants and staff access to effective, real-time, 24/7 support.

Decisions made with supervisors and managers 24/7.

No waiting for a “manager” to get in touch.

No “please leave a message” when advice and decisions are urgently needed right now!

So, what is the “real-world” result of this fabulous support?

99.97% accuracy rate for medication delivery
99.0% accuracy for appointments attended by participants
Literally millions of data points accessible for data-driven decision-making, eliminating guesswork
Who We Are

Our Story

Prospect Hill started in 2010 as a small respite service on the farm of Drs Richard Brown and Erin O'Neill.

Richard and Erin lived the support experience in their own home for 7 years providing respite services until they commenced Supported Independent Living (SIL) services in 2017.

Since then, Prospect Hill has grown to be not only a first-rate provider of Supported Independent Living (SIL), but also of Community Participation, and Respite services in New South Wales and Queensland. Prospect Hill employs over 160 staff supporting participants in dozens of high-quality homes.

Erin's and Richard's deeply-held belief in a fair go for all and the provision of the best in services and facilities is Prospect Hill's guiding principle, ensuring Participants are in the Best Place - physically, psychologically and socially.

Contact Us
Prospect Hill team working together

Prospect Hill — the quiet crew behind your big life.

Richard Brown's signature

Richard Brown

CEO

It ain't Rocket Science: You lead. We support.

Individualised plans aligned to your NDIS goals
Community participation & social inclusion programs
Transparent reporting and open family communication
24 / 7 in-home, overnight & respite options

Why Choose Prospect Hill

Tailored Support

Every participant has unique goals. We build services around your plan, your life, and your future.

2

Local and Trusted

We are based across New South Wales and Queensland, supporting communities in Newcastle, Port Stephens, Townsville, and Ipswich.

3

NDIS Registered

We operate in full compliance with the NDIS and are proud to have achieved 100% in our recent NDIS Audit.

4

Safety First

Every service is delivered in line with the Work Health and Safety Act 2011 and the Work Health and Safety Regulation 2017.

5

Compassionate Experts

Our staff are highly skilled, professional, and above all caring. We treat every participant with respect and dignity.

Step 1

What Participants & Families Say

Direct feedback from our NDIS audit — from participants and families.

Highest praise for Prospect Hill. Couldn't have picked a better provider.

N

NDIS Audit Participant Feedback

Gold standard in SIL living.

N

NDIS Audit Participant Feedback

Staff genuinely listen to my needs. No issue with messages being passed on... ability to shift and adapt to changing needs.

P

Participant

They really know how to support complex needs — and they do it with heart.

F

Family Member

Prospect Hill

Our People

Meet Our Team

Dedicated professionals committed to delivering quality support every day.

We're Hiring

Join Our Growing Team

Be part of a team of 160+ dedicated professionals making a real difference in the lives of NDIS participants across Queensland and New South Wales.

View Open Positions

2

Open Roles

2

Locations

160+

Team Members

Got Questions?

Frequently Asked Questions

SIL is an NDIS-funded support service that helps people with disabilities live as independently as possible. It provides personal support such as help with daily tasks, personal care, cooking, cleaning, medication management, and community access. SIL is typically delivered in shared living arrangements or in a participant's own home, with 24/7 or drop-in support depending on individual needs.

Get Started

Ready to Learn More?

Whether you're a participant, family member, or support coordinator, we're here to help. Get in touch with our team today.