Frequently Asked Questions

SIL is an NDIS-funded support service that helps people with disabilities live as independently as possible. It provides personal support such as help with daily tasks, personal care, cooking, cleaning, medication management and community access. SIL is typically delivered in shared living arrangements or in a participant's own home, with 24/7 or 24/7 support depending on individual needs.

SIL funding needs to be included in your NDIS plan. If you believe you need SIL support, speak with your Local Area Coordinator (LAC) or planner about requesting SIL in your next plan review. Prospect Hill can also help guide you through this process.

No. The NDIS funds your support services (the care you receive), not your housing costs. Participants pay rent and board from their Disability Support Pension — typically up to 75% of disability-related income. Day-to-day expenses like food, utilities and groceries are also the participant's responsibility.

Prospect Hill operates across New South Wales (Hunter Valley region) and Queensland (Townsville and Ipswich). We are actively expanding our services to new locations.

Prospect Hill has achieved registered as an NDIS provider — a distinction very few providers can claim. As an established NDIS provider, we combine the scale of a large provider with the personal touch of a family-run organisation. Our CEO and co-founder lived the support experience for 7 years before growing the organisation.

You can make a referral by contacting us at (02) 4988 7878 or emailing hello@prospect-hill.com.au. You can also use the contact form on our website. We accept referrals from participants, families, LAC or planner and other professionals.

Our community participation programs include social clubs, gym and fitness programs, art and creative workshops, volunteer opportunities, sports and recreation, cultural events and festivals and skill development activities. You get to choose what activities are right for you.

Yes. We offer both Short Term Accommodation (STA) and Medium Term Accommodation (MTA) respite services. This provides a supported break for participants and their carers in a comfortable environment with experienced staff.