Privacy Policy
Last updated: April 2025
1. Information We Collect
When you use our website or services, we may collect personal information including your name, email address, phone number, NDIS participant details, and any other information you provide through our contact forms, consultation bookings, or referral submissions.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and consultation requests
- Provide and manage our disability support services
- Process referrals and service agreements
- Communicate with you about our services
- Comply with legal and regulatory obligations under the NDIS
3. Disclosure of Information
We may share your personal information with the NDIA, plan managers, support coordinators, and other parties as required to deliver your NDIS-funded services. We will not sell or rent your personal information to third parties.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption to protect data transmitted online.
5. Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can configure your browser to refuse cookies, though some features of the website may not function properly.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To make a request, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@prospect-hill.com.au or call (02) 4988 7878.